Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the BookingBench platform, operated by Mountain Mattress Co. (“BookingBench,” “we,” “us,” or “our”). By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use BookingBench.

2. Description of Service

BookingBench provides independent short-term rental property managers with a branded direct-booking website, embeddable booking widgets, an analytics dashboard, and integrations with third-party property management systems (PMS) including Hostaway, Guesty, OwnerRez, and Lodgify. The platform is provided as a subscription software-as-a-service (SaaS).

3. Accounts

You must provide accurate and complete information when creating your account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@bookingbench.com if you suspect unauthorized access.

You may not share your account with others or create accounts on behalf of third parties without their consent. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Billing and Payment

BookingBench charges a monthly subscription fee based on the plan you select at signup. Billing is processed by Stripe. By providing a payment method, you authorize us to charge the applicable fees on a recurring monthly basis.

Fees are non-refundable except where required by law. If payment fails, we may suspend your account after a reasonable grace period. You may cancel your subscription at any time from your owner portal; cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with 30 days’ notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to:

• Use BookingBench for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the platform or its infrastructure
• Reverse engineer, decompile, or copy any part of the platform
• Resell or sublicense access to BookingBench without our written consent
• Upload malicious code, spam, or content that infringes third-party intellectual property
• Use the platform in a way that degrades performance for other users

6. Third-Party Integrations

BookingBench connects to third-party services (PMS providers, Google Search Console, Stripe, etc.) on your behalf using credentials you provide. You are responsible for ensuring you have the right to use those credentials and that your use complies with each third party’s terms of service.

We are not responsible for the availability, accuracy, or actions of any third-party service. Disruptions to a connected PMS or other integration are outside our control.

7. Your Data

You retain ownership of all property data, listing content, and guest data you bring to BookingBench. By using the platform, you grant us a limited license to store and process that data solely to provide the services described in these Terms.

Upon cancellation, you may request an export of your data within 90 days. After that period, data is permanently deleted. See our Privacy Policy for full details on how we handle your information.

8. Intellectual Property

BookingBench and all its components — software, design, trademarks, and documentation — are owned by Mountain Mattress Co. and protected by applicable intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property beyond the limited right to use the platform as described here.

9. Disclaimers

BookingBench is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of security vulnerabilities. We make no guarantees regarding booking volume, revenue outcomes, or reductions in OTA channel fees — results depend on many factors outside our control.

10. Limitation of Liability

To the maximum extent permitted by law, Mountain Mattress Co. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of BookingBench, including lost revenue, lost bookings, or data loss. Our total liability to you for any claim shall not exceed the amount you paid us in the three months preceding the claim.

11. Termination

You may cancel your account at any time from the owner portal. We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or if we are required to do so by law. Upon termination, your right to access the platform ceases immediately.

12. Changes to These Terms

We may update these Terms from time to time. We will notify account holders by email of material changes at least 14 days before they take effect. Continued use of BookingBench after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law provisions. Any disputes shall be resolved in the courts of Sheridan County, Wyoming.

14. Contact

Questions about these Terms? Email us at support@bookingbench.com.